Privacy Policy — 99aab Pakistan

1 What We Collect

When you register and use 99aab, we collect various types of personal information. We only collect what is genuinely necessary to operate the platform, verify your identity, process your transactions and keep your account secure.

Information You Provide Directly

• Registration details: Full legal name, date of birth, email address and phone number when you create your account.
• Identity verification documents: A copy of your CNIC (front and back), passport or driving licence when KYC verification is requested.
• Address information: Your current residential address, which may be confirmed via a utility bill or bank statement during verification.
• Support communications: Any messages, queries or complaints you send to our support team via live chat or email.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model and screen resolution.
• Usage data: Pages visited, games played, time spent on the platform, deposit and withdrawal history, and betting activity.
• Session data: Login times, session duration and logout events.
• Cookie data: Preference settings, session tokens and anonymised analytics identifiers — covered in more detail in Section 5.

Data Type	Purpose	Required?
Full name & CNIC	Identity verification (KYC)	Yes — for withdrawals
Email address	Account communication & security alerts	Yes — at registration
Phone number	Account login, JazzCash/Easypaisa transactions	Yes — at registration
IP address	Fraud prevention & security monitoring	Automatic
Betting & game history	Account records, responsible gaming tools	Automatic
Device information	Technical support & fraud detection	Automatic

2 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management: Creating and maintaining your player account, processing logins, and providing access to all platform features including games, bonuses and the VIP programme.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your account details are accurate before processing withdrawals.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods in PKR.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised account access and protecting the integrity of the platform.
• Customer support: Responding to your queries, resolving disputes and handling complaints effectively.
• Platform improvement: Analysing anonymised usage data to understand how the platform is used and to improve the experience for all players.
• Responsible gaming: Monitoring usage patterns to identify potential problem gaming behaviour and applying player-requested limits such as deposit caps and session time limits.
• Promotional communications: Sending you relevant bonus offers, news and updates about 99aab — only where you have not opted out of such communications.

3 Sharing Your Data

99aab does not sell your personal data to any third party. We share your information only in the following limited and specific circumstances:

Payment Providers

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment processor — such as JazzCash, Easypaisa or your bank — to complete the transaction. These providers operate under their own privacy policies and security standards. 99aab shares only the minimum information necessary to process each transaction.

Identity Verification Services

During the KYC process, your identity documents may be reviewed by a trusted third-party verification service. This is done strictly for the purpose of confirming your identity and age. Document data is not retained by third-party verifiers beyond the period necessary to complete the check.

Technology and Infrastructure Partners

99aab uses trusted technology partners for services such as cloud hosting, data storage and platform analytics. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

Legal Requirements

We may disclose your personal information if required to do so by a valid legal process, court order or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of users or comply with applicable legal obligations.

4 Payment Data

All financial transactions on 99aab are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or debit/credit card, the transaction is processed through the relevant payment provider's secure infrastructure.

99aab retains a record of your deposit and withdrawal history for account management and fraud prevention purposes. This includes transaction amounts, dates, payment methods used and transaction reference numbers. We do not store your full mobile wallet PIN, card CVV or online banking password at any point.

All withdrawals must go to a payment account registered in your own name. This requirement exists to protect you against unauthorised withdrawals and to maintain the integrity of our financial records. Providing payment details belonging to another person may result in your withdrawal being delayed and your account being reviewed.

5 Cookies & Tracking Technologies

99aab uses cookies and similar tracking technologies on its website and app. A cookie is a small text file placed on your device when you visit the platform. Cookies help us keep your session active, remember your settings and understand how the platform is being used.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during your session and maintain your security token. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Remember your settings such as language, display preferences and any choices you have saved in your account dashboard.
• Analytics cookies: Help us understand which pages are visited most, how long players stay on the platform and where technical issues are occurring. This data is aggregated and anonymised — it does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious activity patterns.

We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

6 Security Measures

Protecting your personal data is a core responsibility we take seriously. 99aab implements a range of technical and organisational security measures to safeguard your information against unauthorised access, loss or misuse:

• All data transmitted between your device and the 99aab platform is encrypted using SSL/TLS protocols.
• Personal data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within the 99aab organisation is restricted on a need-to-know basis. Staff members who do not require access to your data for their role cannot access it.
• Our systems are monitored continuously for unusual access patterns, attempted breaches and other security events.
• Regular security assessments are conducted on the platform infrastructure to identify and address vulnerabilities.

While we take every reasonable measure to protect your data, no system connected to the internet can be guaranteed to be 100% secure. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact us immediately if you suspect unauthorised access to your account.

7 Your Rights

As a player on 99aab, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address shown in Section 11.

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can request that we correct it. Some changes — such as name corrections — may require supporting documentation.
• Right to deletion: You can request that we delete your personal data. Please note that some data may need to be retained for fraud prevention, legal compliance or account closure processes even after a deletion request. We will inform you of anything that cannot be immediately deleted and the reason why.
• Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request a copy of your account data in a structured, commonly used format.
• Right to object to marketing: You can opt out of promotional communications from 99aab at any time by contacting our support team.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data: Retained for the duration of your account and for up to five years following permanent account closure, for fraud prevention and compliance purposes.
• Transaction records: Deposit and withdrawal history is retained for a minimum of five years after the transaction date in line with standard financial record-keeping practices.
• Support communications: Chat logs and email correspondence with our support team are retained for up to two years to assist with dispute resolution and quality assurance.
• Analytics data: Anonymised usage data used for platform analytics has no fixed retention limit as it cannot be used to identify individual players.

When data is no longer required under our retention schedule, it is securely deleted or anonymised so that it can no longer be linked to your identity.

9 Minors

99aab is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that a player is under 18, their account will be immediately closed, their data will be deleted in accordance with our retention policy, and any deposits will be returned minus any winnings accrued.

If you believe that a minor may have registered on 99aab using false age information, please contact our support team immediately so that we can investigate and take appropriate action.

10 Updates to This Policy

99aab may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players via their registered email address or via a notice on the platform.

Continuing to use 99aab after a policy update has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your personal data.

11 Contact & Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team:

• Live chat: Available 24/7 directly on the 99aab website and app — the fastest way to reach us.
• Email: [email protected] — please note this address is displayed for reference only and is not a clickable link. We aim to respond to email queries within one business day.

Helpful related pages:

• Terms and Conditions — Platform rules covering accounts, payments and bonuses.
• Responsible Gaming — Tools and guidance for managing your gaming activity.
• FAQ — Answers to common questions about accounts, deposits and withdrawals.
• About Us — More about the 99aab platform and our commitment to Pakistan players.